Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping is typically between 14 and 24 days. In some instances, it can take up to 45 days.
You don’t need to register an account to buy from our shop.
However, you can still create an account by clicking “My account” in the header of in the footer menu.
You can also see a link to register during your checkout.
Click on “My account” icon in the header of the site or in the footer menu.
Then click on “ADDRESSES” to add your shipping address.
You can track the status of your order by clicking on “Track my Order” in the footer menu.
No, since we use third-party gateways such as PayPal, we don’t keep your credit card information in our servers.
Yes, we ship to over a hundred countries worldwide.
Products are typically shipped in a single package. While we sometimes ship items from different warehouses, we strive to ensure that your entire order arrives together for your convenience.
If you need to return a watch
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read our returns policy.
We apologize for the inconvenience. Please let us know the correct item you ordered, and we’ll be happy to send it to you as soon as possible. You can contact our customer support team for assistance.
We understand your disappointment. If your order arrived damaged, please provide us with clear photos of the damaged item. Once we’ve reviewed the images, we’ll be happy to replace the item at no additional cost.
Please note that we may require additional information, such as the order number or tracking information, to process your request.
Please contact our customer support team to initiate the return process. They will provide you with the necessary return address and any specific instructions.
Once you’ve contacted support, you can proceed with packing and mailing your return.
Need help? Click on the “Customer Help” icon located in both the header and footer menus. Alternatively, you can visit our contact page for more options. Our friendly customer support team is ready to assist you.
If you’ve realized that you entered an incorrect shipping address, please contact our customer support team immediately. The sooner you let us know, the better chances we have of updating the address and ensuring your order is delivered to the correct location.
Once an order has been submitted and passes the 60-minute mark, it cannot be changed or canceled. This is because our system is designed to process orders promptly to ensure timely delivery.
If you need to make any modifications to your order, please contact our customer support team as soon as possible. They may be able to assist you if the order hasn’t been processed yet.
Absolutely! You can place a pre-order for a sold-out item. We’ll do our best to source it for you. Please note that availability may vary, and there’s no guarantee we can fulfill all pre-orders.
To place a pre-order, simply add the item to your cart and proceed to checkout. We’ll notify you as soon as we have an update on its availability.